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1. Politeness/Empathy with which complaint was handled.

2. Time taken to attend the complaint.

3. Analysis of the problem.

4. Clarity in explaining the problem to you.

5. Time taken to resolve the complaint.

6. Was the preventive action plan made/explained.

7. Attitude of the service engineer who attended the complaint.

8. Overall rating of the service complaint handling.

9. Any other remarks/comments/suggestions.

10. Would you recommend Elica products to others?

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Elica PB Whirlpool Kitchen Appliances Private Limited

(Formerly known as - Elica PB India Private Limited)

Kondhwa Pisoli Road
Pisoli - Pune - 411060
Maharashtra India


1800 233 0007

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