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Annual Maintenance Contract (AMC)

Service Level Agreement (Non-Comprehensive)

Elica PB India Private Limited undertakes Annual Maintenance Contracts (w.e.f 07.12.18) and details are mentioned in the below mentioned chart.


Appliance

Tenure / Visit Schedule

Cost INR

 

 Kitchen Hood

3 services during the contract period

Rs.2500/-

 Built in Hob

3 services during the contract period

Rs.2500/-

Cooking Range

3 services during the contract period

Rs.3000/-

 

Built in Microwave Oven

3 services during the contract period

Rs.3000/-

Built in Oven

3 services during the contract period

Rs.3000/-

Dishwasher

3 services during the contract period

Rs.3000/-

Terms & Conditions.

1. All payments are to be made online by clicking “Buy Now” along with the acceptance of the contract.
2. 1st Service will be redeemed after 4 days from payment realisation.
3. All above charges are exclusive of taxes. Taxes are applicable as per the prevailing laws of Government of India.

4. Spare parts are not changed under AMC contract.

5. Products should be of Elica PB India Private Limited make and in working condition.

6.  Incase there is any breakdown and requires part change the same will be done at an extra cost.

7. This contract is non transferable.

8. The website www.elicaindia.com is owned by Elica PB India Private Limited.

9. We do not entertain refund and cancellation in any circumstances.
10. Customer will be reminded for the AMC services 3 times for a week incase customer fails to give appointment / fails to respond that particular service will be considered as completed.
11. Incase Customer Signs AMC in the area where service provider is not available the AMC amount will be refunded to customer after deducting financial charges of 2.5% . Service provider list is available on website http://www.elicaindia.com/service-location-elica.aspx 

Scope of work
1. To efficiently maintain your product by regular cleaning.
2. Call will be generally addressed by service center between 10 am to 7 pm on working days.
3. Technician will dismantle the Product if required and clean the parts after which he will ensure perfect and safe functionality of the Product.
4. After completion of the servicing technician will educate the customer for preventive measures.

Mode of Operation
1. For any support & service call, customer should call to Elica Toll free # 1800 233 0007 or 9243007666 & register a service request as AMC call Customer can also SMS Elica <space> AMC to 9220092200.
2. Elica will generate a unique Case id & will inform the service center to attend the Call within 24 working hrs.
3. Authorized service center technician will visit as per the terms of the contract to carry out preventive cleaning of the product.
4. All equipments will be provided by the service center to the technician, incase spare parts are required they will be charged to the customer.
5.For kitchenhoods only first service will be deep cleaning service.

Basic Maintenance / Cleaning of the Product.

Product

Cleaning

Frequency

Responsibility

Kitchen Hood

Metal filter / Oil Collector

Once in 15 Days

Customer

Kitchen Hood

Charcoal Filter

As and when Required

Service Engineer

Built in hob/Cooktop

Surface

Daily

Customer

Built in hob/Cooktop

Burner / Accessories

Once in a Month

Customer

Built in hob/Cooktop

Burner Cup / Mixing tube

After Spillage

Customer

Built in Oven

Baking trays

After baking

Customer

Built in Microwave Oven

Turntable

After Spillage

Customer

Cooking Range

Surface / Oven

After usage

Customer

Dishwasher

Filters

Once in 15 Days

Customer

Escalation Matrix :

Escalations

Responsibility

Contact Number

Service Request

Customer care Executive

Toll free # 1800 233 0007 or 9243007666

Dissatisfaction

Manager

service@elica.inThis e-mail address is being protected from spambots. You need JavaScript enabled to view it

Customer's Responsibility
* Do not allow any unauthorized, untrained person to carry out repair ,maintenance & AMC.
* If any abnormality is noticed, Stop using the product till the tech visit.
* To keep the surrounding of the product clean & healthy conditions.
* To carry out cleaning as per mentioned in the above table.

Payment Terms
* AMC can be purchased online by clicking on “Buy Now”  option
* All above charges are exclusive of taxes. Taxes are applicable as per the prevailing laws of Government of India.

Taxes
l All taxes & duties will be charged extra as per applicable at the time of Invoicing including service tax (Presently it is 15%)

Contract Period
* This contract is for the period of 8 months from the date of Realisation of payment.

Action Date
Payment Realisation & Start of Contract 1.1.18
1st Service 5.1.18
2nd Service 5.4.18
3rd Service & End of Contract 5.8.18

Termination Of Contract
* Contract is terminated automatically after completion of 3rd Service.

Renewal Of Contract
* To renew the AMC contract, please follow below link :
https://www.payumoney.com/paybypayumoney/#/134779


Force Majeure
* The contract is not liable in whatsoever manner to the customer in the event of any delay in performance of its obligations under this agreement due to condition constituting force majeure which shall include but not limited to strike, lock outs, breakdown of communication etc.

Arbitration
* In the event of any dispute or difference arising between the parties hereto in connection with any matter under agreement every such dispute or any difference shall be referred to a single / two arbitrators with mutual consent of both the parties & proceedings of the arbitration shall be held in Pune in accordance with the Indian Arbitration ACT 1940; or any enactment for the time being made replacing introducing or modifying the same. Such arbitration proceedings shall take place in Pune.

Connect with us

ELICA PB INDIA
PRIVATE LIMITED

37/1/1
Kondhwa Pisoli Road
Pisoli - Pune - 411060
Maharashtra India

Telephone

1800 233 0007
or SMS : ELICA < SPACE >
YOUR NAME to 9220092200

We would love to get in touch with you