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Elica is always looking for people who want to contribute their talents to our growing organization. If you'd like to submit your resume for consideration, please fill out the form below or mail us at hr@elica.in. Thanks for thinking of Elica!

Current Openings

Customer Care Executive

Plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.Main Job Tasks and Responsibilities

Main Job Tasks and Responsibilities
  • Develop and implement customer service policies and procedures
  • Define and communicate customer service standards
  • Review and assess customer service contracts
  • Oversee the achievement and maintenance of agreed customer service levels and standards
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • Ensure the necessary resources and tools are available for quality customer service delivery
  • Review customer complaints
  • Track customer complaint resolution
  • Handle complex and escalated customer service issues
  • Monitor accuracy of reporting and data base information
  • Analyze relevant data to determine customer service outputs
  • Identify and implement strategies to improve quality of service, productivity and profitability
  • Liaise with company management to support and implement growth strategies
  • Co-ordinate and manage customer service projects and initiatives
  • Co-ordinate and manage customer service projects and initiatives
  • Ensure budget requirements are met
  • Evaluate and performance manage staff
  • Identify and address staff training and coaching needs
Key Competencies

  • Communication skills
  • Customer service focus
  • Supervisory skills
  • Problem analysis and problem-solving
  • Decision-making• planning and organizing
  • Initiative
  • Fexibility
  • Presentation skills
  • Stress tolerance
Requirements Education and Experience
  • Relevant bachelor's degree
  • Service experience – 5-7 years in relevant industry
  • In-depth knowledge of customer service principles and practices
  • Proficiency in MS Office applications
  • Product knowledge• Age Group – 25+
Apply Now
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Connect with us

ELICA PB INDIA
PRIVATE LIMITED

37/1/1
Kondhwa Pisoli Road
Pisoli - Pune - 411060
Maharashtra India

Telephone

1800 233 0007
or SMS : ELICA < SPACE >
YOUR NAME to 9220092200

We would love to get in touch with you