Elica PB India Private Limited (hereinafter
referred to as “The company”). The company extends this warranty on domestic
Elica Kitchenhood/Chimney, manufactured and supplied by it for any faulty
material or workman ship and undertakes to replace/repair, at the sole
discretion of the company. The warranty is for Life time of a
Kitchenhood/Chimney and the life of chimney is 15 years from the date of
This Life Time Warranty is subject to the
following terms and conditions –
avail of this warranty services it is mandatory for the customer to register
the product (Kitchenhood/Chimney) within 30 days from the date of Purchase by
duly filling in the registration form in this booklet and send the same to the
company along with the proof of purchase. The company on receipt of this form
will issue a LTW Registration Number to the customer.
claim made in terms of this Warranty shall be made within 30 days of the
consumer discovering any defect, damage or failure which gives rise to a claim.
consumer shall forthwith notify the Company of the claim providing full details
thereof, and shall set out the basis on which it believes that the Company is
liable in terms of the Warranty. The Company reserves the right to carry out
inspections at the site either itself or by means of any person nominated by
it. Prior to such inspection or testing, the consumer shall not be entitled to
perform any repairs to or remove or tamper with the Product/Kitchenhood.
will be valid only on producing the Life Time Warranty Number.
case the customer does not register for the Life Time Warranty within 30 days
from the date of purchase the Life Time Warranty will be null & void.
major parts of the chimneys like Motors, Rotors, Switches and Baffle Filters are covered under
this warranty. However consumables like charcoal filters, metal grease filters,
lamps, bulbs, glass visor, outerbody, metal parts, plastic parts, normal wear
and tear and accessory items such as remote etc are excluded from Life Time Warranty.
is valid from the date of purchase of the Chimney/Kitchenhood.
or Glass products are not covered under warranty from the date of purchase.
made by the Company technician or technician/representative of the
authorised/designated service centre of the company for product assistance for
an initial period of one year from the date of Purchase of the product would be
free and the customer to avail of this free service it is mandatory to produce
proof of purchase at the time of visit by the technician/representative. After
the period of one year charges as applicable will be levied and will have to
borne by the customer.
appliance is designed purely for domestic use by private individuals at home
or repair of spare parts covered under warranty will be free of cost for a
period of one year from the date of purchase. After the period of one year
there will be minimum visit charge of Rs. 250 (subject to change from time to
time) as and when the customer calls for product assistance. However the spare
parts would still be covered under warranty and would not attract any charges
during the life of the product. In order to avail the same it is
compulsory/mandatory to produce proof of purchase at the time of
Companys/Authorised service centre Technicians visit. Proof of purchase and the
LTW Registration Number is required to be produced before the service is provided
free of charge under the terms of this warranty.
company undertakes no liability in the matter of consequential loss and / or
damages caused to the customer or third party due to failure / malfunction of
the chimney. The company's obligation under this warranty shall be limited to
repairing or replacing the defective parts only.
company's obligation under this warranty shall be limited to repair or
providing replacement of part/s only. The maximum claim/s if entertained by the
company will be subject to the maximum retail price of the product purchased or
the purchase price, whichever is lower.
routine maintenance /cleaning servicing / visit would not be covered under this
warranty and the same would be provided on chargeable basis as per the
rates/charges prevailing from time to time.
registered with the centralized helpline/Authorized service centre, wherein
only cleaning of the unit/parts in the unit due to dust accumulation on
portions of the unit, general explanations/returning, are not to be considered
defective item or components are to be replaced / repaired shall be left to the
sole discretion of the company. In case of replacement of a part, the defective
part removed from the product will have to be given back to the company /
authorised service centre and the same would become the property of the
company or its authorised service centre/service dealer, reserves the right to
retain any part/s or components replaced at its discretion in the event of a
defect noticed in the equipment during the warranty period.
units installed beyond municipal limits of the jurisdiction of company's
Authorized Service Centre, it is responsibility of the purchaser to contact the
nearest authorized service centre and bring the unit to the authorized service
centre at its own cost and risk. All expenses incurred in collecting the units
or parts thereof from the company's authorized service centre, as well as
expenses incurred with deputing of service personnel/technicians towards
conveyance and other incidentals etc. will be borne by the customer. Local
Charges for transportation and handling charges may vary from location to
location. Customers are advised to verify before. In case the customer desires
to bring the unit on its own to the Authorized Service Centre, the same shall
be at its own risks & consequences.
The warranty becomes null & void in
following cases –
duly filled in Life Time Warranty
registration number along with the proof of purchase is not sent to the company
for registration of the product within 30 days from the date of Purchase.
completed warranty number is not presented to authorized service personnel at the
time of service of the product.
out by persons other than those authorised by the company.
product is not operated according to instructions given in the Operating
due to use of non-genuine parts
due to user's negligence towards regular maintenance such as cleaning of
alteration or tampering or obliterating of serial No. of Chimney/Kitchenhood
& its components.
occurred due to improper external electric circuits & failure due to
erratic power supply.
to the product or any part/s due to transportation or shifting is not covered
resulting to the chimney due to operation in an abnormally corrosive,
Alkaline/acidic atmosphere & /or use of harmful chemicals
due to misuse/negligence/action of pests, rodents/or act of god/lightning/ fire
or flood, earthquake & fire due to short circuit.
product is shifted outside India.
change of address shall be intimated to concerned service centre for
continuation of warranty. Warranty will continue after the product is inspected
by the concerned service centre and the product is found free from transit
warranty does not cover demonstration/ installation of the product purchased.
case of change of location from the original place of purchase at any given
point in time then the product would attract a minimum transfer cost of Rs.
500/- (Rs. Five Hundred only) subject to change. The information for transfer
should be given to the company head office
for record purposes. The money needs to be paid to the local authorised service
centre as per company's instruction). This does not include the cost of
re-installation which would be carried out by Authorised service centre at the
Warranty disclaims any liabilities, contracts, tort or otherwise including
negligence and strict liability and the Company makes no warranty or
merchantability or of fitness for any particular purpose whatsoever for the
product/Kitchenhood. There are no warranties expressed or implied under law,
which extend beyond the warranty set out herein.
company reserves the right to alter the terms and conditions, Life span of the
product from time to time in view of the changing market dynamics and the
any dispute arises between the Company and the Customer, in respect of the
above Warranty, neither shall commence any court or arbitration proceedings relating to the dispute,
unless they have first complied through mediation.
warranty is affected in Pune and claims, if any, shall be made only before the
courts having jurisdiction in Pune and no claim shall be made against the company outside Pune notwithstanding
that the appliance may have been sold or delivered elsewhere.
case of any disputes, the same is subject to exclusive Jurisdiction of the
courts of Pune.
facts and all matters concerning any dispute will be kept confidential by both
the Customer and the Company at all times.